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National TAAG Network

Collaborating to create social change in the homeless sector

Collaborating to create social change in the homeless sector

What is a Temporary Accommodation Action Group?

The Temporary Accommodation Action Group (TAAG) is a local initiative that brings together the key temporary accommodation stakeholders in the city to collaborate to improve the lives of those without a home. Justlife has organised or facilitated the establishment of several TAAGs across the country.

TAAGs are usually attended by people with current or lived experience of temporary accommodation, elected members of the council/ senior council officers, support agencies, and people providing temporary accommodation (landlords).

This national network comes together regularly to identify issues, and develop solutions to help make people’s experience in temporary accommodation as short, safe and healthy as possible.

The network is guided by our belief that a strategic focus on local and national action will drive positive, lasting change in the homelessness sector; in the short term, by pushing temporary accommodation into mainstream plans and strategies to end homelessness; in the long term, by eradicating the need for temporary accommodation because of improved access to safe, secure and settled homes.

The value of TAAGs

First-hand accounts from those living in temporary accommodation have uncovered numerous problems with this often overlooked section of the UK’s housing market. People placed in temporary accommodation are homeless, vulnerable and likely to have a variety of support needs that can hinder their recovery, and journey away from homelessness.

TAAGs consolidate the needs of residents and landlords, giving both an opportunity to make their voices heard in an open, supportive environment. The group works collaboratively to find effective solutions and recommendations for improving temporary and emergency accommodation services around the city.

Together, through consultations and focus groups, we’ve formulated a variety of recommendations, including the establishment of local bodies such as this TAAG to bring together the relevant organisations in the homelessness sector; the creation of “greenlists” of acceptable local bed spaces and “exclusion lists” of unacceptable bed spaces; and making arrangements to ensure that placement and in-tenancy support exists to help individuals manage their stay.

You have to experience it to know what it’s like… I’ve seen it from both sides: I was a caretaker so have seen it from the owner side and from living there, so it helps to make sure that both sides are there… Hopefully [the TAAG] will bring in a lot of change and safety [for people in UTA]

- Temporary Accommodation Resident

How to set up your own TAAG

Justlife is eager to work with and support local authorities / homeless organisations across the country who are interested in setting up a TAAG. We can help determine the local need for a TAAG and whether there is scope to address temporary accommodation issues with local partners.

There are five key steps to establishing a new TAAG:

  1. Understanding the context of temporary accommodation
    The context of temporary accommodation typically differs from place to place. There are a number of factors that should be accounted for in the establishment of a TAAG, including the availability of bedspaces, what tenant support services are available, what local policy frameworks are, what the local housing market looks like, and levels of reinforcement and regulation.
  2. Choosing the membership
    The membership should be as open as possible, but ideally, a TAAG would always try to include stakeholders who have the power and resources to create change, and residents of temporary accommodation.
  3. Meeting regularly and identifying a driver
    To keep the momentum going, TAAGs should meet regularly and agree on a programme of ongoing actions. Encourage the group to select a chairperson or an organisation to drive the work of the TAAG forward.
  4. Producing an agenda
    This agenda will underpin the TAAG’s ongoing actions. We suggest three simple objectives based around common issues raised by temporary tenants in our research: a) Identifying spaces b) Addressing the standard of accommodation c) Supporting tenants and landlords.
  5. Deciding the lifespan
    Ideally, as temporary accommodation issues are addressed incrementally, the need for a TAAG will diminish. Progress will look different in each area; therefore, we recommend that once significant progress has been made, each TAAG will decide on its own.


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