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Complaints Policy 2021

our-work / publications
First published on February 2021

Justlife aims to resolve complaints quickly, fairly and effectively. One of the ways in which we can continue to improve the services that we provide is by listening and responding to the views of our clients, partners and stakeholders and in particular responding positively to complaints, and by putting mistakes right.

This document outlines our complaints procedure. We will treat your complaint confidentially, seriously and quickly.