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Mobile Justlife

Taking our support to the doorsteps of people living in temporary accommodation

Manchester

Taking our support to the doorsteps of people living in temporary accommodation

What is Mobile Justlife?

Mobile Justlife involves bringing our services to people experiencing homelessness, rather than asking them to come to us. This project came about following our recent research into Unsupported Temporary Accommodation, which brought to light even more UTAs in Greater Manchester housing hundreds of residents in need of support.

Residents confided in us about feeling isolated, having low levels of wellbeing, and a declining physical and mental health. Many felt limited in the support they could access, and all of the people we consulted wanted more support. Mobile Justlife was born out of this need and we now take our services to the properties people are living in. This has enabled more residents to access the support we provide, including:

  • Finding longer-term suitable accommodation
  • Preventing evictions from their current tenancy
  • Facilitating access to financial and benefits support
  • Encouraging engagement with local community activities
  • Empowering residents to speak out about their experiences
  • Engaging with specialist services to help address their wider needs e.g. mental health and substance misuse

We also collaborate with temporary accommodation landlords, who play a key part in providing the best possible support to residents. We work alongside them, supporting them in engaging with residents, and overcoming any issues that arise.

Justlife also coordinates a quarterly landlord forum where landlords can share ideas and insights with one another and leaders from the local council, working together to develop collective solutions.

The support provided by Justlife kept me sane because I'm able to keep my head above water.

Justlife client

They are a lifesaver, simple as”, “I was in trouble. Rents built up, they helped me with my benefits. When it comes to mental health, the suicidal thoughts went away…There are other subtle things. You tend to drink less because you have this routine in your life.

Justlife client

The difference our outreach services make to people who are homeless

Our mobile Justlife model is a way of engaging those who can be difficult to reach. Visiting a new centre can be quite daunting when people don’t know what to expect. Some may not feel well, or able enough to walk to the drop-in locations.

Supporting people in the environment that they’re used to can make accessing support easier for them, and helps to build trust in our services that increases the likelihood of them engaging in the longer-term support we offer. These interactions, in the place they live in, could be the first step on their journey to addressing more complex needs.

During the COVID-19 crisis, we have shifted our focus from moving people out of UTA, towards supporting them to live there in a healthy, safe, and stable way. We’ve been meeting their immediate needs by:

  • Delivering food, cleaning products and hygiene items
  • Providing tablets and mobile phones
  • Providing games, books, art supplies, radios and other activities
  • Providing safety advice tailored to their living environment such as how to manage shared spaces and develop kitchen rotas.

Our impact

76

Mental Health

76 clients / professionals identified an improvement in physical or mental health, and 25 identified an improvement in their substance misuse.

616

Health appointments

physical / mental health appointments were arranged or attended by a health engagement worker.

33%

Hospital visits

In Brighton, we've provided health engagement work to over 700 people, resulting in a 33% reduction in unplanned hospital admissions and a 47% reduction in hospital readmission rates.

63

Motivation

63 of our Brighton clients reported an improvement in their motivation to take responsibility for themselves going forward.

Our impact

170

residents supported in 2020

Since February 2020, Justlife has conducted 246 visits to UTAs across Greater Manchester, supporting over 170 residents.

135

receiving weekly deliveries

135 residents receive regular support including weekly deliveries of food and wellbeing packs.

1273

interventions

1273 interventions, including 590 housing actions, have been taken on behalf of 70 residents.