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The Justlife Centre in Openshaw, Manchester

Delivering specialist support to people experiencing hidden homelessness in Greater Manchester


Delivering specialist support to people experiencing hidden homelessness in Greater Manchester

Health and housing support for people living in homeless temporary accommodation in Greater Manchester

In Greater Manchester, we work exclusively with Unsupported Temporary Accommodation residents living in B&Bs, hostels and houses of multiple occupation (houses rented by at least 3 people who are not from the same household).

We offer 1-1 appointments at our centre in Openshaw, where people can access housing and benefits advice, support with troubleshooting tenancy issues, and referrals to specialist services depending on their needs. Residents can also access our support on their door steps during our weekly outreach sessions outside UTA properties across Greater Manchester.

"I worry, speak to staff and it’s a massive weight lifted and helps me straight away"

Our support services for people living in Unsupported Temporary Accommodation

People in need of ongoing support are assigned two main key workers who’ll work with them to identify the areas that need addressing and come up with an action plan.

This could involve:

  • Troubleshooting housing / tenancy issues
  • Seeking and securing new housing options
  • GP registrations and prescription management
  • Advocating for them in health or benefits appointments
  • Referring them for other specialist support

Once a new home has been secured, we help them move in and find furniture and essential appliances, continuing to support them as they settle in.

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Our approach to supporting homeless people in Greater Manchester

Everything we do is centred around giving residents of Unsupported Temporary Accommodation the best possible chance of moving away from homelessness. We adopt a Trauma-Informed Care (TIC) approach to ensure that our services recognise the impact of trauma on the people we work with, and to prevent them from feeling re-traumatised while accessing our support.

Our work falls into four main areas to facilitate their transition into a stable home:

  • Health and wellbeing - Addressing medical needs
  • Housing - Sourcing stable housing
  • Connection - Connecting with relevant professional services
  • Voice - Speaking up about and challenging their living situation