Practical advice for people living in temporary accommodation

Although this is called ‘temporary’ accommodation, this will be your new address so don't forget to let key people know of your new postal address. This means letting the Department for Work and Pensions know if you are receiving benefits, as well as your doctor or hospital, this is especially important if you are expecting medical appointments or information. You can use this address to register at a new GP if you have moved into a new area. You do not need a fixed address, identification, or a specific immigration status to register at the GP. Bear in mind that changing to a new area may affect your place in medical waiting lists.

People placed by a local council will likely have signed a licence agreement. This is not a tenancy and people don’t have the same rights as a tenant. It is important to understand the rules of the accommodation. You should check with your accommodation provider to see whether or not you can have visitors, how to report issues and what bills you need to pay. You may need to cover bills including council tax or a service charge yourself. Breaking these rules could result in the cancellation of your accommodation.

If you feel that your accommodation is unsuitable you should talk to your local authority that has provided the accommodation. Try to speak to your housing officer if you have one and explain why it should be reviewed. This could be because it's unaffordable, overcrowded, in poor condition, too far from your workplace or school, or inaccessible because of a health condition or disability. Do not abandon your accommodation as you may not be rehoused.

Temporary accommodation placements vary in length depending on your circumstances and the availability of other accommodation in your area. Placements can be anywhere between several weeks to several years. The council could move you to alternative accommodation temporary during that time. It is important you keep your local council informed about any changes to your living situation such as moving away or changes to your household.

• Homelessness advice
• Legal advice around housing and benefits
• Your right to healthcare
• Support for migrant families