A&E Health Engagement Worker
- Closes: 23-04-2021 17:00 PM
- Interview week: 3 May 2021
Justlife Brighton are excited to announce a new role within our team of Engagement Workers. This role will mainly be based in the community with some work based at the Royal Sussex hospital, identifying rough sleepers attending A & E and support them to engage with services such as street outreach services, rough sleeper accommodation providers and Arch Healthcare, the homeless GP surgery. This role will play a key role in reducing the number of rough sleepers attending A & E.
The role is a 1 year contract (based on Ministry of Housing, Communities and Local Government current funding) for 12 months, with the possibility of extended funding. We are looking for an enthusiastic and motivated individual to join this team who has experience working with a similar client group, some understanding of the services for homeless people in Brighton & Hove and who demonstrates a commitment to our organisational values.
The A&E Health Engagement Worker will support a caseload of clients who regularly present at A & E. The support will be short to medium term, to ensure they have practical items needed such as clothes and food. This role will support and signpost clients towards accommodation, health providers and support clients to attend appointments, referring onto relevant services if needed.
The role requires the use of specialist knowledge and relationship skills to influence clients with varying degrees of mental health, addiction and trauma related issues to engage with health services. This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating for them to get access to suitable housing, welfare benefits and practical supplies. Working collaboratively with our partners Arch Healthcare and street outreach services, the role is dependent on good communication and joint working with a variety of partners and professionals. The role requires a high degree of motivation to support complex and vulnerable clients, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field and understanding of services in Brighton & Hove.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience and self-awareness to cope with the emotional demands of the role.