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Mobile Justlife

Sammy’s story

During the pandemic, Mobile Justlife started delivering food, supplies and wellbeing activities to a new Unsupported Temporary Accommodation based in North Manchester. Sammy, a resident, is in his 60s with mobility issues and a history of homelessness.

Over time, with regular visits to the property, Sammy started to open up and shared how difficult he found the conditions in the property, including leaks, broken windows and vermin. The Justlife team offered to report these to the landlord and the local council housing compliance team. Once this was done and things started getting fixed in the property, it started to build trust, and Sammy had the confidence to reach out to Justlife for more support.

Nervous of being in busy places the Justlife minibus was an ideal base for an in-depth, private conversations with one of Justlife’s Specialist Support Workers. Having the opportunity to learn about other housing possibilities has led Sammy to decide to apply to get on the social housing register and bid for sheltered accommodation. This may take time, but Sammy now has options open to him that he did not know existed.

The Justlife team are now doing fortnightly pop-up drop ins outside Sammy’s accommodation in the Justlife minibus. Sammy is always one of the first out for the pop-up drop ins and shared how much he’s enjoyed having a brew, and chat with staff and the other residents.

Eddie’s feedback on the support he’s received at his accommodation

Chris discussing the mobile support offered to people at their accommodation

Colette shares how the minibus is used to support residents

Mobile Justlife provides pop-up drop ins at people’s residences to help them with:

- Finding alternative, more suitable housing
- Preventing evictions and rough sleeping
- Improving access to benefits and financial support
- Improving digital access and inclusion
- Connecting them to specialist services to address wider needs
- Troubleshooting issues with their accommodation
- Offering advice and guidance surgeries